We recommend you download the ‘Citibox, get your parcels’ app and register so that you can benefit from our solution fully, especially not having to wait for a courier at home again. Also, by registering, you will have full traceability of all orders delivered to the Citbox lockers, with much safer deliveries, as well as being able to collect your parcels whenever you want.

If you don't have a smartphone or you can't download the app, please contact us by email at supportuk@citibox.com or call our Customer Service Team at +44 1242 501020.

 Monday to Friday from 8am to 8pm so we can help you to collect your parcel.